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Returns & Changes

* CHANGES

 

If once the purchase is received you are not satisfied, you can change it in size and color, within fifteen days of receipt.

1) TO PROCEED TO CHANGE, THE PRODUCT SHOULD BE SENT THROUGH ANY TRANSPORTATION AGENCY AT YOUR CHOICE, (MAIL IS USED TO BE THE MOST ECONOMIC ..) TO OUR OFFICES IN C. Parellades 13 – Sitges or in C. Pelayo 20, Chueca – Madrid.
ALWAYS IN PAID PORTS. (THE SHIPPING COST RUNS ON YOUR ACCOUNT).

2) YOU CAN ALSO CHANGE IN OUR SHOP IN C. Parellades 13 – Sitges or in C. Pelayo 20, Chueca – Madrid. (TOTALLY FREE).
To proceed with your change you must verify that your order meets the following conditions:
– The product must not be used.
– It must be sent in the same conditions in which it was received. (ATTACH PAPER WITH ORDER NUMBER AND THE MODEL AND SIZE OF CHANGE YOU WANT TO PERFORM). DO NOT HANDLE THE ORIGINAL BOX. NEITHER SEALS OR STICKERS OR ANYTHING.
– It must be delivered to our offices, ELEVEN MEN’S JEWELRY: C. Parellades 13 – Sitges or in C. Pelayo 20, Chueca – Madrid before 15 days from the date you received the order.

If you have any questions, you can contact us through our mail. info@elevenmensjewelry.com or by calling our customer service phone +34645342248.

The exchange or return of those products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product will not proceed.

* RETURNS

RETURNS IN ELEVEN MEN’S JEWELRY ARE COMPLETELY FREE IN STORE.

IF THEY DO NOT BE SATISFIED WITH THE PURCHASE MADE, THEY WILL HAVE THE RIGHT TO TOTAL REFUND, ALWAYS AND WHEN THE 15 DAYS DO NOT EXCEED FROM THEIR RECEPTION.

1) TO PROCESS THE RETURN, THE PRODUCT MUST BE SENT THROUGH ANY TRANSPORTATION AGENCY AT YOUR CHOICE, (MAIL IS USED TO BE THE MOST ECONOMIC ..) TO OUR OFFICES AT C. Parellades 13 – Sitges or in C. Pelayo 20, Chueca – Madrid.
ALWAYS IN PAID PORTS. (THE SHIPPING COST RUNS FOR YOUR ACCOUNT).
ATTACH A ROLE WITH THE ORDER NUMBER AND THE WORD RETURNED IN THIS CASE.

2) YOU CAN ALSO DO THE RETURN IN OUR SHOP IN C. Parellades 13 – Sitges (Barcelona) or in C. Pelayo 20, Chueca – Madrid. (TOTALLY FREE).
To request a return you must send an email to info@alessandrosimoni.com indicating that you want to make a return and attach the order number).

The reimbursement process may take 1 to 5 business days from the moment the package is picked up.

To proceed with your RETURN you must verify that your order meets the following conditions:
– The product must not be used.
– It must be sent in the same conditions in which it was received. (ATTACH PAPER WITH ORDER NUMBER AND NOTICE THAT IT IS A RETURN).
– It must be delivered to our offices, ELEVEN MEN’S JEWELRY:C. Parellades 13 – Sitges or in C. Pelayo 20, Chueca – Madrid before 15 days from the date you received the order.

If you have any questions, you can contact us through our mail. info@elevenmensjewelry.com or by calling our customer service phone +34645342248.

The exchange or return of those products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product will not proceed.

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